Tour terms & conditions
1. Payment
In order to confirm your booking, all fees associated to the service must be paid at the time of booking. If we do not receive all payments due in full, your place will not be guaranteed or reserved.
2. Cancellation Policy
8 or more days before the tour: full refund
From 7 to 2 days before: 70% refund
1 day before: 50% refund
On the same day: no refund
Nikko Base is not responsible for cancellation conditions or fees imposed by third party tour agency or any other company through which a service was booked.
3. Limitation of Liability
Nikko Base and/or its guides are only a provider of service and are not responsible for theft or bodily harm or delays in arrival to booked service, that a participant may suffer during, before or after a tour resulting from events beyond our reasonable control, including but not limited to: labor disputes or disruptions, riots, earthquakes, weather conditions, floods or acts and restraints imposed by government authorities. We shall not be liable for loss of enjoyment.
Participants agree not to sue Nikko Base in respect of, and forever release them from, all liability for economic loss and physical or mental injury, direct or indirect, arising in connection with a service provided by Nikko Base. This includes, without limitation, accidental or intentional bodily harm or illness and any emotional distress.
Weather conditions
All of our tours depend on the weather and may be subject to cancellations due to wind, snow, etc. We make decisions based on many years of experience and always taking into account the safety and comfort of our visitors. In the event of cancellation, we will do our best to contact the participant before 7pm the day before the tour. However, tours can be canceled at short notice for reasons of safety or other natural conditions. If a tour is canceled due to weather conditions, the cost will be refunded or the participant can change the reservation to another day.
Allergies and Dietary Restrictions
People who have allergies may join the tours. However please keep in mind that Nikko Base cannot make a 100% allergy free food guarantee since all the food is prepared in the same kitchens that are not the legal property or under our management. Cross-contamination and cross-contact is possible since most restaurants in Japan are unfamiliar and unable to make provisions for serious cross-contact allergies.
Nikko Base and its guides reserve the right to accept, refuse or withdraw any participants that are unfit to take the tour for any reason.
For a more personalized service, we suggest considering a private tour.
Physical requirements
Nikko Base is not responsible for the participant’s physical condition. Our services include walking, cycling, etc., within the service’s time frame. In the interest of all participants and to ensure a proper experience for all participants, Nikko Base reserves the right to terminate our obligation and agreement towards a participant who finds that he or she is unfit for the service, without refund. It is the participant’s responsibility to be aware of the service’s nature upon reserving said service.
4. Damages and legal liability
The participant is responsible for any costs associated with damages he or she has caused. The participant must make full payment for damages as soon as possible to the party or parties who have suffered said damages. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.
5. Termination of agreement
Nikko Base reserves the right to terminate a person’s participation in any of our services or terminate any prior agreement should the participant break any local laws or regulations as put in place by Japanese authorities or any other private entities governing a private sector or property. We reserve the right to expel any participant from any service and/or terminate any obligations we may have towards a participant who is intoxicated, acting belligerently, endangering others or behaving in a way which may tarnish or act upon Nikko Base’s reputation or cause distress to third parties, participants and/or individuals.